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EventsB2CProduction wallet workflow

Apple Wallet & Google Wallet Loyalty Cards

Turn every visit into an ongoing customer relationship.

Passinstance enables retail brands and multi-location businesses to design, issue, and manage digital loyalty passes and stamp cards in Apple Wallet and Google Wallet with zero app downloads required. Reward repeat visits, sync points in real time, and deliver lockscreen notifications.

Complexity
Simple
Wallet Support
Apple & Google Wallet
Primary Outcome
Higher repeat visits
AURORA BEAN COFFEE
Apple Wallet
AURORA BEAN COFFEE2m ago

Free coffee reward unlocked! Scan QR code at counter to redeem.

Blueprint & Fit

Operational Challenge & Pass Architecture

Operational Challenge

Apps and email miss the moment; SMS is expensive and easy to ignore.

Passinstance Architecture

Issue loyalty passes with live points, tiers, and offers plus geo and time-based notifications.

End-to-End Loyalty & Membership Lifecycle
1Join
Customer signs up via link, POS QR, or checkout
2Add to Wallet
1-tap add to Apple or Google Wallet (no app)
3Scan / Pay
Pass scanned at countertop terminal or POS
4Mechanic
Rule executes: stamps, points, or tier progress
5Balance Change
Pass fields recalculate instantly on server
6Push Update
Native lock-screen notification delivered
7Reward / Tier
Voucher unlocked or VIP status tier upgraded
Related resources

Go deeper before you scope the rollout

Browse full topic hub

Use these guides and examples to connect this solution to implementation steps, API work, or proof from similar programs.

Outcomes

What teams usually optimize for

Key operational efficiencies and quantifiable metrics realized across live customer deployments.

Higher repeat visits
Better offer visibility
Lower re-engagement cost

Digital stamp cards.

Points and loyalty tiers.

Rewards and personalized offers.

Scan-triggered or backend-triggered updates.

Wallet notifications and reminders.

In-store validation.

Capabilities

Platform pieces commonly used

Core infrastructure components, scanners, and delivery primitives bundled for this use case.

Apple Wallet and Google WalletPoints, tiers, and stamp cardsReal-time updates and segmentationAutomations and campaign triggers
Operating Model

This workflow is usually launched with hosted distribution, real-time pass updates, and enough governance to move from pilot to production without rebuilding the customer-facing flow.

Explore Next

Compare plans and adjacent workflows

Review pricing, compare feature tiers, and dive into related workflows that match your team and program scope.

Frequently Asked Questions

Frequently Asked Questions About Wallet Loyalty

Everything you need to know about pass creation, distribution, and POS integration.

You can design your pass template using the visual Passinstance Studio or automate issuance via our unified REST API, then distribute it via in-store QR code, email, SMS, or web link.

Ready to deploy this workflow in your organization?

We can help scope the use case, define the integration level, and choose a rollout plan that fits your team.