Terms and conditions

Service overview

Passinstance provides software and related services for creating, issuing, updating, validating, and analyzing digital wallet passes, including Apple Wallet and Google Wallet use cases, public pass flows, APIs, webhooks, hosted assets, notifications, and operational dashboards. The exact scope available to you depends on the plan, order form, and technical configuration in effect.

Business use and contracting documents

Passinstance is primarily offered for business and organizational use. If you purchase paid services under a signed order form or other written commercial document with Passinstance, that document and any related data processing terms control over these website terms for the subject matter they expressly cover.

Accounts and access

• You are responsible for maintaining the confidentiality of account credentials, API keys, tokens, and administrator access under your control.
• You must ensure that invited users, contractors, and administrators are authorized to access your Passinstance workspace and act within the permissions granted to them.
• You must promptly notify Passinstance of any suspected unauthorized access, security incident, or misuse involving your account or integration credentials.

Customer responsibilities

• You are responsible for the legality, accuracy, and appropriateness of pass content, linked assets, landing pages, barcode rules, notifications, and campaign logic configured in your account.
• You must have the rights, permissions, and legal basis needed to upload content, use trademarks, message passholders, and process personal data through your pass program.
• You remain responsible for complying with applicable law, sector rules, and platform requirements from third parties such as Apple, Google, payment providers, and telecom or messaging partners where relevant.

Prohibited use

You may not use Passinstance to:

• Issue misleading, fraudulent, or counterfeit passes.
• Transmit unlawful, harassing, defamatory, or abusive content.
• Distribute spam or send unauthorized commercial notifications.
• Attempt to probe, scan, or compromise our infrastructure security.

Intellectual property

Passinstance retains all intellectual property rights in and to the service, APIs, designs, and documentation. You retain all rights to your own customer content and trademarks.

Fees and payment terms

Paid plans are billed in advance on a recurring monthly or annual basis in accordance with our published pricing or applicable order form.

Suspension and termination

You may cancel your account at any time in the dashboard. Passinstance may suspend or terminate access for material breach of these terms.

Disclaimers and warranties

Passinstance provides its services using reasonable care and skill. Except as expressly stated, the service is provided on an 'as is' and 'as available' basis.

Limitation of liability

To the maximum extent permitted by law, Passinstance's aggregate liability under these terms is limited to the amounts paid by the customer in the twelve (12) months preceding the incident.

Governing law and jurisdiction

These terms are governed by the laws of France, with exclusive jurisdiction assigned to the competent courts of the company's registered seat.

Changes to these terms

We may update these terms from time to time and will provide reasonable advance notice of material changes.

Contact

Questions regarding these terms can be directed to: support@passinstance.com