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HospitalityB2CGuest experienceFeatured caseIllustrative implementation example

Hotel Group Issues Digital Guest Passes and Loyalty Cards via Wallet

Guest journey digitisation and benefits across multiple properties.

Complexity
Intermediate
Wallet support
Apple + Google
Key result
Paper Printout Waste: Eliminated
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Hotel Group Issues Digital Guest Passes and Loyalty Cards via Wallet
2025-02-10
Paper Printout Waste
Eliminated
Loyalty Card Availability
Always on the guest’s phone
Staff Lookup Time
Faster — pass QR links to booking
Initial challenge

Paper booking printouts were easily misplaced, loyalty cards were left at home, and front-desk check-in created bottlenecks during peak arrival times.

Solution deployed

Passinstance passes for digital stay confirmations, loyalty point tracking, and spa/amenity booking confirmations.

Business result

Paper Printout Waste: Eliminated

Why this case proves commercial value

This rollout shows how Passinstance helps teams launch a wallet program quickly, automate it, operate it in production, and scale it with visible business results.

Business outcomes

What the team gained

Guest experience
Operational efficiency
Faster rollout
Paper Printout Waste

Eliminated

Loyalty Card Availability

Always on the guest’s phone

Staff Lookup Time

Faster — pass QR links to booking

App Required

None

Capabilities used

Platform pieces used in production

Apple Wallet + Google WalletLive updatesAPIs / webhooksContextual offers

The challenge

A boutique hotel group wanted to reduce friction at check-in and improve loyalty engagement. Guests left loyalty cards at home, paper booking confirmations were easily lost, and front-desk queues peaked on Friday evenings.

The solution

The group issued a combined loyalty + stay confirmation pass per booking via Passinstance. The pass showed the guest’s name, loyalty tier, points balance, check-in/check-out dates, and a QR code that front-desk staff scanned to pull up the booking. Geo-notifications alerted guests to spa availability and dining offers while on property.

What changed

Guests arrived with their pass already in Apple Wallet and Google Wallet. Check-in time at the desk dropped for guests who had already received their digital stay pass. The loyalty team could update tier status and points in real time — visible on the device within seconds of checkout.

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