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Healthcare

Wallet passes for healthcare

Patient cards, appointment passes, and membership credentials in Apple Wallet and Google Wallet — with reminders and updates that respect privacy.

  • Patient and member cards
  • Appointment reminders
  • Update without reissuing
Works on:
 Apple Wallet (.pkpass)Google Wallet (JWT & REST)
Overview

Clinics and health programs use Passinstance to issue patient cards, appointment passes, and membership credentials in Apple Wallet and Google Wallet. Appointment details and reminders reach patients on the lock screen.

Update details without reissuing plastic, and keep sensitive data minimal on the pass — surfacing only what is needed at check-in.

Capabilities

Everything to run wallet passes in production

Patient and member cards

Issue cards and credentials with the minimum details needed for check-in, updated live as status changes.

Appointment passes and reminders

Send appointment passes with date and time reminders, and update them if the appointment changes.

Wallet pass API

Create, update, and revoke passes programmatically with a REST API and webhooks for install, update, and redemption events.

QR codes and download links

Distribute passes through hosted Add to Wallet pages, QR codes, email, SMS, or POS — customers install in one tap, no app required.

Update notifications

Push live field changes and lock-screen notifications when a balance, status, gate, or offer changes — passes stay current on every device.

Geolocation and relevant locations

Attach relevant locations so a pass surfaces on the lock screen when a customer is near your store, venue, or pickup point.

Dates, expiry, and lifecycle

Set relevant dates and expiration, extend validity on scan, and manage the full pass lifecycle from issue to revoke.

Analytics and tracking

Track installs, removals, scans, and redemptions per pass and cohort, with CSV and API exports for your own reporting.

FAQ

Frequently asked questions

How can healthcare providers use wallet passes?

Providers can issue patient cards, appointment passes, and membership credentials to Apple Wallet and Google Wallet, with reminders and live updates, while keeping pass data minimal.

Can appointment passes be updated?

Yes. Date, time, and status can be updated and pushed to the pass, with reminders before the appointment.

Do patients need an app?

No. Passes are added to the wallet directly and update natively without a separate app.

Issue patient and appointment passes

Start free and deliver healthcare cards and appointment passes in Apple Wallet and Google Wallet with reminders.